Commercial Claims Handler

£22000 - £26000 per annum
27 Dec 2018
26 Jan 2019
Lawes Consulting Group
Contract Type
Full Time
Job Title - Commercial Claims Handler
Contract - Permanent
Salary - £22,000 - £26,000
Location - Essex
Industry - Insurance Brokerage (Insurance, Broker, Broking, Commercial, Property, SME, Claim, Claims)


A great opportunity within an established brokerage as a Commercial Claims Handler has arisen, with offices located throughout the UK. Our client aims to provide clients with a high quality, personal service supported by the professionalism and expertise of being in the market for many years. This forward thinking organisation who provide a comprehensive range of insurance to a broad cross-section of commercial clients.

Duties will include;

*To service the claims needs of customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively.
*As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures.
*Undertaking enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
*Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
*Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
*Obtaining and submitting completed client claim documentation to insurers or nominated service providers promptly.
*Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
*Processing incoming post within agreed service standards.
*Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
*Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.
*Providing advice and assistance to clients, to actively manage the claim process and minimise lapse time.
*Dispatching claim settlement cheques on date of receipt.
*Maintaining an up to date daily diary system, taking effective steps to conclude outstanding issues.
*Ensuring the quality of output meets technical and service standards.
*Complying with all laid down Company procedures, FCA compliance requirements and the company complaints procedure.

Key tasks/skills:-

*Able to use own initiative
*Ability to work as a team player
*Practical working knowledge of current FCA regulations
*Experience of adhering to and maintaining systems and procedures
*Excellent interpersonal skills, including the ability to consult and influence at all levels
*Excellent communication skills, written and verbal
*Ability to develop effective working relationships externally and internally
*Personal effectiveness, including time management and priority setting
*High personal drive and resilience
*Ability to persuade, motivate, negotiate and influence
*Continuous application of personal/professional development


*2 years claims experience
*Commercial property claims experience
*25 days holiday
*Life Assurance (4 x salary)
*Group Income Protection
*3% Employer Contributory Pension
*Discretionary Annual Bonus Scheme
*Professional Study Support
*Gym membership subsidy
*Cycle to Work Scheme
*Childcare Voucher Scheme
*Annual Season Ticket Loan

If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

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