Insurance Account Director
Trak Global Group, an SME based in Crewe, has been creating and providing telematics solutions for insurance, rental, fleet, retail and automotive industries since 2009. We are award winners year after year.. this year is our 10th anniversary and 10th year of growth.
We use technology and provide services to build engagement, change driver behaviours and reduce risk.
We are looking for an Account Director to take overall responsibility for all aspects of account management for new and existing customers ensuring that all accounts are managed effectively, high levels of customer service are delivered and revenue opportunities are maximised.
This role will involve:
Creating account plans to drive revenue growth across existing accounts
Producing proposals and presentations for new and existing accounts
Proactively identifying customer needs and business opportunities
Working closely with other business units to generate cross-selling opportunities
Liaising with other members of the business on existing accounts
Building relationships with key personnel within new and existing accounts
Monitoring customer satisfaction and ensuring a high level of customer service internally
Escalation point for customer service issues
Liaising with senior management for business planning
Generating ideas for new revenue generation
Producing and presenting regular customer management information packs
Pre-sale engagement with new leads
Feeding customer requirements into product roadmaps
What are we looking for?
- Excellent leadership, communication, organisation and people skills are essential
- Minimum of 5 years experience working in a senior sales or account management role – preferably within the personal lines side of insurance, software or telematics sectors
- Experience and understanding of the UK personal lines insurance market is essential
- Technically minded with a keen interest in emerging technologies and markets
In return we offer a competitive salary, 25 days holiday plus bank holidays, health and life insurance as well as a range of benefits on our salary extras platform.